whenever I go here they never have what I need, and I am aware its not the staffs fault. I mostly am understanding when it comes to them not ever being in stock with...well anything I'm looking for because the staff is normally very understanding and try there best to find a product closest to what I am looking for. However this last time was unacceptable. I walked in looking for my current eyebrow pencil only to find (naturally) my color wasn't there, at first I was bummed but I continued looking for a similar color only to find that there was only three boxes left in two different colors, out of 6 colors. In disbelief I asked the young lady at the register to see if they had any in back, only to have her tell me no but there was another shipment. Now this is a totally acceptable answer. Apparently to her I "yelled" "why do you guys never have what I need" and I can see how this is irritating to her because it seems like i'm blaming her. Anyways instead of walking out I decided to give it one last look(because I appreciate how they are normally helpful when their out of products) instead of throwing a fit and storming out. I found a product that might work and brought it up only to get lectured on how I could take my business somewhere else! The point of me shopping there is its close to home and I enjoyed taking my business there, NOT ANYMORE! The only really friendly and has the product stocked is the Ulta in Burnsville. I apologize if I seem rude but this girl really set me off, the fact that shes advising me to go to another store is upsetting, she could have tried to be helpful instead of lecturing me while I was checking out even when I told her several times I understand its not her fault. Retail staff members should want to make the customer come back again instead of driving them away.
Haircut, color and styles are very poor.
Wide selection of products. Most are fresh, however a few times they smelled old, like they had expired and staff was clueless. Most of the staff are knowledgeable about the products they carry.
This was the first time I had been inside this Ulta and since they were having a grand re-opening, they had cards for a free makeup demo. There was nothing on the card or in the fine print about having to buy 2 products before being eligible for the demo. I went with 2 of my best friends and one of them just asked a MAC artist if she could "try on" certain lipsticks and she didn't hand her the card for the free demo, she got the demo but my other friend and I (who were willing to buy product after the demo) just handed MAC artists the cards and they explained to us that we had to buy 2-3 products before getting the demo, even though there was no mention of having to buy MAC product beforehand. The artists were also pretty rude. I don't think I'll be going to this location. If we needed to buy product beforehand, that's fine but then...don't put "complimentary makeup demo for coming in"; explain that on the card so as to avoid confusion!
Large majority of staff are recent graduates.
Hair Salon - Would NOT recommend.
Everything for a good price. I purchase all my daughter's and my makeup, and she love all of it. She wears all of it because I am a lip gloss or lipstick gal.
I love Ulta but I went there this Thanksgiving for Black Friday and even though I was one of the first through the door they had already run out of "gifts with purchase." I wouldn't have known had they taken down all of the signs around the store saying they still had them. It is super annoying when a company advertises something they don't have.
Not worth the overly inflated prices.
Ulta Beauty is a US Hair Care Studio based in Apple Valley, Minnesota. Ulta Beauty is located at 14929 Florence Trail #100, Apple Valley, MN 55124, USA.
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